We’re hiring… join our team!

Your responsibilities will include:

• Day to day team management and development
• General support operations, communications, stand ups etc.
• Developing / managing / maintaining our ZenDesk support system
• Preparation of Product Owner briefings and data mining from ZenDesk
• Support Line – taking, logging and managing to satisfactory completion all calls, solving problems independently or involving others as needed when scheduled to do so.
• Ensuring that all the required information from clients who call and all actions taken are properly recorded in Zen Desk
• Managing access licences for clients via our Sales Order Process.
• Involvement in testing and validation of new products and working closely with Sales / Marketing and Technical teams as needed
• Providing feedback to Development on issues as required and being fully engaged in enhancing our business.

About you

• Ideally you will have worked in a similar customer support leadership role for two or more years.
• You should be very familiar with Zendesk or an equivalent enterprise platform as you will be required to develop it for business analytics. You will be a skilled communicator.
• Microsoft Excel for the purposes of data manipulation / preparation / analysis / validation. You should be extremely comfortable working with mobile devices (iOS/Android).
• You will work with our web based and mobile software and will need to quickly develop expertise with both using and thoroughly understanding them
• Ideally educated to A-Level or equivalent. Further qualifications relating to information technology / computing / databases would be advantageous

Most importantly we are looking for someone who is a confident “self-starter” and who is thorough and logical in approach and very keen to work hard, learn and develop in our organisation.

What we offer

As well as offering you the opportunity to work with a great international team enhancing your knowledge, we offer:

• Competitive salary commensurate with experience
• Company pension scheme
• Hybrid working policy
• 25 days holiday plus bank holidays
• Regular training
• £1500 employee referral scheme 

To apply

Please email your CV with a covering letter to info@micad.co.uk

Your responsibilities will include:

• Working with Sales Director to develop commercial strategy in the compliance sector
• Translate client and business needs both strategic and tactical into actionable product roadmaps
• Ensure that the DevOps team are provided with appropriate scope and roadmaps and to coordinate those projects.
• Developing support materials for internal / external clients
• Developing training materials for the Micademy platform

About you

You will have worked in a compliance sector (e.g. Fire, Water, Facilities) for two or more years and have a very sound understanding of how software is used in this sector. You should be familiar with the general compliance sector and key regulations. You will be a skilled communicator with practical experience in project management.

Further qualifications relating to information technology / software would be advantageous

You must be a confident “self-starter” who is thorough and logical in approach with a passion to drive positive change & differentiation in fast paced sector.

What we offer

As well as offering you the opportunity to work with a great international team enhancing your knowledge, we offer:

• Competitive salary commensurate with experience
• Company pension scheme
• Hybrid working policy
• 25 days holiday plus bank holidays
• Regular training
• £1500 employee referral scheme

To apply

Please email your CV with a covering letter to info@micad.co.uk

Your responsibilities will include:

• Set up and overseeing new system implementations
• Programme management with the client
• Manage client meetings (electronic and on-site): attending and chairing all implementation and specific project progress meetings
• Managing change control processes
• Manage project budget and programme
• Administering the terms of the software contract, including the preparation and issue of all required notices, certificates and instructions
• Organise and put in place agreed training requirements
• Create and maintain project implementation plans for each project and record meeting actions
• Create, review and advise clients on any required scope of works
• Liaise with relevant Micad staff or approved external consultants with system configuration and set up to facilitate the project requirements
• Advise clients and provide examples and agree criteria for the asset register and other survey templates such as appraisal
• Agreed scope of services and competitively obtain costing from the market for specific on-site services agree with the client
• Manage any 3rd party contractor appointment process in accordance with the client’s guidelines and procurement rules
• Work with relevant 3rd parties to specify surveys and other project delivery requirements
• Agree any required survey programme with the client and 3rd party surveying company appointed to collect the data
• Liaise with 3rd party surveying company undertaking the onsite based surveys and ensure they perform works to the agreed specification with the client and Micad software
• Review and check the data integrity of the survey information being captured by the 3rd party surveying company
• Oversee any necessary migration of data into the relevant Micad applications
• Organise and oversee any bureau-based work such as applying appropriate PPM schedules linked Micad FM or CAD plan updates as required by the project
• Liaise with the Micad commercial team on all professional service costing criteria
• Liaise the Micad development and operational teams as required to facilitated resource planning to support the project success

About you

• You will have worked in the estates and facilities client or consultant side and preferable have a good working knowledge of Micad applications.
• You will be working with a range of clients both old and new on the implementation and project management of services that client has procured to support their software.
• This will include a plethora of different tasks required to for fill a successful software system implementation of which many are detailed later in this document.
• In addition to clients and their support partners you will work closely with Product Owners, Development team members and Operations to ensure each Micad application and broader services are successfully delivered on each project.
• You should be familiar with the general compliance sector and key regulations. You will be a skilled communicator with practical experience in project management.
• Whilst based from home, you will be expected to travel within the UK and possibility in the future internationally as will be required by each project.
• Importantly we are looking for someone who is an experienced and confident “self-starter” and who is thorough and logical in approach to the set-up execution of every project and very keen to work hard, learn and develop core professional services within our organisation.
• This is an exciting new role that presents applicants with the opportunity to progress and grow in a fast expanding an enterprising business.

What we offer

As well as offering you the opportunity to work with a great international team enhancing your knowledge, we offer:

• Competitive salary commensurate with experience
• Company pension scheme
• Hybrid working policy
• 25 days holiday plus bank holidays
• Regular training
• £1500 employee referral scheme

To apply

Please email your CV with a covering letter to info@micad.co.uk

Your responsibilities will include:

• Developing and growing relationships with prospective organisations and customers with the objective of new customer acquisition and upselling to existing Micad customers.
• You will need to be self-motivated, driven, and able to interact with representatives from all types of organisations up to C Level executives with proven commercial negotiation and closing skills.
• You will have substantial experience demonstrating a consultative sales and account management approach and become fully conversant with the Micad products and services for which full training will be given.
• UK Travel may be required and so a full clean driving license will be required for this role.
• You will work independently as well as with the commercial team colleagues to cross sell.
• You will have ideally at least 2 to 3 years’ experience as an account manager in a SAAS business
• Whilst significant activity will be home-based, an ability and willingness to travel nationwide is required, as is an enthusiastic and passionate approach to being part of a real team.
• Manage new customer acquisition and existing customer upsell sales cycle from first appointment through qualification & meetings through to commercial and contract negotiation.
• Deliver sales meetings, presentations and product demonstrations to prospects and customers in accordance with the Micad sales methodology
• Represent Micad at exhibitions, forums and other sales and industry events.
• Assist in formal bid processes including generation of ITT, PQQ and RFI responses.
• Work closely with support, marketing & commercial teams to take a proactive approach in the development of sales opportunities and client satisfaction.
• Maximise customer retention
• Increase retention of products
• Build strong relationships across multiple areas and contacts within the client organisation to increase exposure and grow accounts
• Utilise internal relationships to grow knowledge and aid clients
• Promote the utilisation of Micad Professional Services
• Identify, develop, and promote potential integrations that are relevant to the customer
• Obtain reference sites, case studies and referrals
• Timely updating of Zoho CRM system regarding all customer interactions and commentary, to maximise accurate forecasting ability
• Promote client forums and events
• Comprehensive knowledge of whole product range and of our solutions messaging
• Ability to provide online demos of core Micad products
• Manage Internal opportunity process
• Provide proposals and product information in a timely and accurate manner in accordance with established client expectations
• Contribute to Marketing initiatives
• Work against retention and new revenue sales targets.

About you

• Ability to truly hear what your customers need
• Strong negotiation skills and a successful track record of increasing business performance amongst clients with the ability to negotiate at strategic level and ‘close a deal’ successfully with maximum business benefit
• Influential, agile, and able to adapt and prioritise in a fast-paced environment
• Relationship management and interpersonal skills to include, experience in achieving credibility and building strong client relationships at all levels
• An understanding of Estate Management and Compliance topics/ trends with experience in software sales and account management is an advantage.
• First class communication skills and a confident and effective presenter.
• Positive and tenacious ability to influence.
• Commercial negotiation skills with proven track record in achieving target.
• Robust qualification, questioning & listening skills.
• Resourceful, creative, and adaptable approach to audience
• Effective planning, organisation, and time management skills (including pipeline management & accurate forecasting)
• Literate with Microsoft Office and CRM systems
• Ability to build and manage positive, effective working relationships.

What we offer

As well as offering you the opportunity to work with a great international team enhancing your knowledge, we offer:

• Competitive salary commensurate with experience
• Company pension scheme
• Hybrid working policy
• 25 days holiday plus bank holidays
• Regular training
• £1500 employee referral scheme

To apply

Please email your CV with a covering letter to info@micad.co.uk