How to Log a Ticket?

To log a support ticket with Micad, click here or follow the links on our website.

Step One

Once in the Micad Support Portal, if you have not used it before you will need to create a profile. To do so, click on Sign Up on the front page

Step Two

Fill in your Name, Email Address and complete the Capcha.

Step Three

Once logged in, you can create a ticket.

When raising a ticket, include as much information as you can to help Micad resolve your issue as quickly as possible.

Essential

1.  Who you are, which organisation or client of Micad do you work for, including a contact number.
2.  What the problem is.

Preferable

1.  Any relevant URLs. (see below for guide)
2.  A screenshot. (see below for guide)

Step Four

Who you are, which organisation or client of Micad you work for, including a contact number.

This would include your name and username you use to login. The organisation may be the NHS Trust, university etc. If you are a contractor, give the name of the company you work for as well as the Micad client name. Always include a contact number in case we need to get hold of you regarding the ticket.

 

What the problem is.

Give a detailed description of what the problem is and how you came across it. Include details such as the user(s), locations, IDs etc. Instead of giving “I get an error when searching for a job”, it’s more useful to say, “I get the following error when searching for 154875…” For complex issues, give a step-by-step guide if you can, giving enough detail so that Micad can replicate the same issue for you. If you are unsure about what may have caused a fault, give an explanation as to what you were doing immediately before the problem arose. Try to make note of the date and time you first noticed the problem.

Extra Help

What is a URL?

A URL is the address of the webpage which you should be able to see in the address bar at the top of your browser window. Select this and copy into the ticket description.

How do I take a screenshot?

Press PrtScn|SysRq

Windows captures the entire screen and copies it to the clipboard. This button is found in the upper right corner of your keyboard.

You can then paste the image into the post by pressing Ctrl+V.

To take a screenshot of a single window, hold down Alt when pressing PrtScn|SysRq

If you want to save the image as a graphics file, open Paint, press Ctrl+V and save.

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