Web Based Online Help Desk Software

The Simple, Reliable and Cost Effective Help Desk Solution

The Micad Help Desk (HD) is a new modular application to the core Internet Property Register (IPR) System.  Its ground breaking functionality concentrates on the basic needs of a Help Desk which enables Micad to offer excellent value for money. 

Read the South of Tyne & Wear NHS Case Study

The  automatic bonding with the parent IPR software enables  levels of interoperability which are not engineered or available in the FM market place.  The HD takes advantage of many of the key features within the other IPR modules;  for example, work planners can now see a complete CAD drawing of the internal work area with the exact job location highlighted.  This feature is available at the time of allocating a job together with any room data that has been entered into the parent IPR, as well as Asbestos information of all the surrounding work areas to the job in hand. 

The HD provides excellent levels of communication by utilising mobile PDAs and emails to direct and contracted labour resources.  Although many Client organisations have a manned telephone support centre to receive job requests, the HD offers a ‘client web portal’ with which job requests can be created and routed directly to the work planners.  Contractors also have a ‘web portal’ where details of pending, current, planned and historical instructions are published.

Typically, maintenance and help desk software applications can take many months and sometimes years to configure and roll out, because of the simplicity of the Micad HD, existing clients are able to confirm that this product can be implemented in weeks.  Micad’s Hosting solution applies to this application which provides a service unequalled elsewhere in the market place as ‘on-line’ support can be provided directly to all system users.

      Micad Help Desk Software Components

• Call Logging
• Job Allocation
• Jobs Pending
• Planned Preventative Maintenance
• Assets
• Purchase Order
• Stock Control
• Web Portals  - Clients and Contractors

• PDA mobile connectivity between HD system and direct labour resource 

Micad Help Desk Software Features & Benefits

• The integration with parent  IPR space database ensures a fast start-up time
• Software functionality ensures minimal training requirements
• Integration with IPR Asbestos database
• Live display of IPR Drawings and Room data
• Web based solution; therefore easy to deploy with no special software required on client PC’s
• Software is hosted and serviced with all other IPR Modules
• Mobile PDA connectivity
• No software installation costs

• Unbeatable value for money

  Contact us for a free no obligation demonstration